IT Systems Request Engineer l
VC3 Inc
IT
United States · Remote
Posted on Mar 8, 2025
The Systems Request Engineer I is primarily responsible is completing mid-level technical request, small projects, and support to VC3 clients. An additional Systems Request Engineer I role is to serve as an escalation point for our Service Delivery teams when a higher level technical expertise is required in fulfilling request, solutions, small projects within a moderate scope of support, as well as mentoring and assisting junior technicians.
Our People:
Our team members are collaborative, positive, and dedicated to mutual success. Transparency isn't just a buzzword here; it's a commitment to open communication, ensuring every voice is heard and valued. Guided by our core values — Passionately Curious, Own It, Go Beyond, and Serve as One — we’re here to create something extraordinary together.
Our Core Focus:
Our team members play a pivotal role in our focus: Serving those who serve with technologies for today and tomorrow that make life safe and simple. With nearly 30 years of specialized expertise, our team goes beyond conventional boundaries, delivering tailored managed services and cybersecurity solutions to our clients.
Your Growth:
We are a growth minded organization that prioritizes development, offering numerous opportunities for career advancement. Rooted in our core value of being Passionately Curious, VC3 offers a dynamic learning environment, emphasizing hands-on experiences and formal development programs that celebrate continuous learning to propel your career forward.
- Department
- Service Delivery
- Employment Type
- Full Time
- Location
- USA - Remote
- Workplace type
- Fully remote
Key Responsibilities
- Understand and follow “The VC3 Way”. This is our set of standards and processes that produce a predictable result for the client. You must be aware of and maintain our standards
- Receive & respond to escalated remote service requests, incidents and change requests in a timely manner
- Successfully navigate and deploy small projects remotely
- Train and educate VC3 clients on technical standards
- Troubleshoot and resolve requests with:
- Customer line-of-business (LOB) applications and common applications like web browsers, and Microsoft suite items
- General network connectivity
- WAN Failover
- ISP Changes
- Common networking technologies such as DHCP and DNS
- Wireless network performance and accessibility
- Remote access technologies including VPN, RDS, and Citrix
- Operating systems on servers, desktops, and laptops
- Active Directory
- GPO
- File/Folder Permissions
- ACLs
- Deployment of technical related-solutions including but not limited to:
- MFA
- Backups
- Security
- Content Filter
- AD/365/application password resets
- Identify and streamline recurring requests
- Make recommendations for improvements of supported hardware and software
- Engage vendors, 3rd parties, and client subject matter experts (SME) as needed during the request implementation process
Skills, Knowledge and Expertise
- KPI goals consistently met in Service Technician I or II roles
- 2+ years relevant technical experience is required OR 6 months experience in Service Technician I or II roles at VC3
- Microsoft 365 or Azure certification highly desired
- Good problem solving and decision-making skills; ability to understand and analyze complex issues
- Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality
- At least 2 years relevant IT experience fully supporting and building customer environments
- At least 2 years’ experience managing & working with the following technologies:
- Windows Server
- Microsoft/Office 365
- Active Directory
- GPOs
- Virus and Security
- TCP/IP
- DHCP
- DNS
- • At least 2 years’ experience with virtualization technologies:
- Hyper-V
- VMWare
Additional information you will want to know:
- Minimal travel is expected, however some is possible
- Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment
- VC3 offers a comprehensive benefit package and 401K/RRSP company matching
Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted.
About VC3
VC3 offers Managed IT Services, Private Cloud Services, Hosted VoIP, Custom Web Applications, SharePoint Consulting, and Website Design & Hosting.
VC3 has more than 25 years of experience providing a full range of Information Technology Solutions and Services to hundreds of municipalities and organizations throughout the United States and Canada. The technologies needed by our customers have changed many times over the years, but our focus has always stayed the same: connect the best technologies with our experienced and talented engineers, programmers, web designers and support specialists to deliver solutions that take our customers to the next level of productivity and results.
We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.
VC3 has more than 25 years of experience providing a full range of Information Technology Solutions and Services to hundreds of municipalities and organizations throughout the United States and Canada. The technologies needed by our customers have changed many times over the years, but our focus has always stayed the same: connect the best technologies with our experienced and talented engineers, programmers, web designers and support specialists to deliver solutions that take our customers to the next level of productivity and results.
We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.
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