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Manager, Strategic Advisors

VC3 Inc

VC3 Inc

United States · Remote
Posted on Oct 18, 2024
Leveraging our standard technologies and process, coupled with our people and corporate structure, we deliver a unique end result for our clients. Our clients will experience increased employee productivity, predictability in capital and operating expenditures, reduced downtime and risk, improved employee morale, reduced lost revenue and enhanced business agility.
To deliver an exceptional result, you and your direct reports will need to stay abreast across service delivery, technology upgrade cycles, and project schedules as well as current and future client needs. We are a data driven company and analysis for decision making and overall strategy is ongoing.

Our People:
Our team members are collaborative, positive, and dedicated to mutual success. Transparency isn't just a buzzword here; it's a commitment to open communication, ensuring every voice is heard and valued. Guided by our core values — Passionately Curious, Own It, Go Beyond, and Serve as One — we’re here to create something extraordinary together.

Our Core Focus:
Our team members play a pivotal role in our focus: Serving those who serve with technologies for today and tomorrow that make life safe and simple. With nearly 30 years of specialized expertise, our team goes beyond conventional boundaries, delivering tailored managed services and cybersecurity solutions to our clients.

Your Growth:

We are a growth minded organization that prioritizes development, offering numerous opportunities for career advancement. Rooted in our core value of being Passionately Curious, VC3 offers a dynamic learning environment, emphasizing hands-on experiences and formal development programs that celebrate continuous learning to propel your career forward.
Department
Client Strategy and Solutions
Employment Type
Full Time
Location
USA - Remote
Workplace type
Fully remote

Key Responsibilities

  • Perform staff reviews, coaching, performance accountability, manage headcount, hiring and overall HR management for your team.
  • Build a culture of continuous improvement via feedback, coaching and staff development.
  • Ensure Client Roadmaps, Budgets, and Annual Planning activities are completed on schedule, including appropriate proactive follow-up to keep plans on track. For many clients this means planning 12-18 months in advance.
  • Assist team members with building strong relationships, improving client alignment and profitability, by performing analysis, asking questions, and making recommendations for improvement.
  • Manage and track funnel opportunities for your team, for cross sell and up sell opportunity, as well as project labor and hardware/software.
  • Coach your team through opportunity presentation, qualification, and closing the sale.
  • Guide the team with Client Relationship Management, Client IT leadership and Client ownership in delivering the results the client needs for the success of their company.
  • Assist with creating recommendations to remedy issues identified in your teams trending and service reporting while considering present/future client business needs by working with other internal teams.
  • Maintain an in-depth knowledge of the products and services we offer, training and coaching your team on how clients can benefit from our products and services.
  • Act as an escalation point for critical client issues, communicate, and manage communication with clients and internally as needed.
  • Responsible for the overall scheduling, time and utilization management of team members.
  • Ensuring every hour is a profitable hour and that workflows and procedures are being followed.
  • Communicate with all parties in a constructive manner to ensure client expectations are met.
  • Coach Strategic Advisors to effectively manage the operational and service requirements of their role.
  • Solicit feedback to discover what clients need that we aren’t providing, either service and product improvements as well as new product creation opportunities.
  • Perform client follow-up to verify satisfaction level with team and company performance.
  • Proactive issue trending and data reporting for the improvement of key metrics.
  • Manage team performance and tools to meet or exceed SLO’s, to clients and internally.
  • Develop, implement, and effectively maintain accurate processes, standards, guidelines and procedures within the department. Ensure your team follows these and that they are posted in a location that is accessible to your team and other teams that may need these documents.
  • Ensure objectives are clear, progress is tracked, and results are reviewed, holding your team accountable to producing results.
  • Instill a culture of high performance.
  • Take ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders, and post incident reviews.
  • Provide timely responses and guidance to client requests.
  • Providing consultative, advisory and analytical services to support decision-making by identifying & comparing strategic solutions to business problems and opportunities
  • Leading and managing business initiative planning that may include business cases, data & financial analysis, risk assessments, cost/benefit analysis, and feasibility studies
  • Timely resolution of outstanding billing issues in conjunction with Finance Administrator.
Additional Responsibilities (Region-Specific):
  • Ensure quality administrative results from your team. For example, timely submission of expenses, frequent and business appropriate client communications, and overall professionalism
  • Review, revise, submit and annotate any invoicing associated with your department
  • Attend training & lead team meetings as required
  • Collaborate across all VC3 departments to maximize overall client satisfaction
  • Be a leader within the company, attending staff events, participating in meetings, encouraging a positive morale and holding all employees accountable. Set the example to follow for client service
  • Additional duties as required

Skills, Knowledge and Expertise

  • Business Analysis: You must be able to identify and assess a client’s business goals, needs and perceptions. By performing analysis on that information and working with various teams within VC3, this information is transformed in to winning solutions for the client.
  • Data Analysis: You must have the necessary experience and knowledge in order to assess the internal performance. These metrics will include analysis of Key Performance Indicators that define client use, like costs, risks and profit. The ability to assess a client’s use of VC3 services is also key in identifying long running issues or trends.
  • Relationship Building: Must demonstrate the ability to build and manage relationships with clients (internal and external) through consistent and proactive communications. This is most effective by acting responsively and being reliable to client needs.
  • Collaboration: You will need to network throughout the organization to pull in the appropriate resources to address the client’s needs throughout their lifecycle.
  • Consultative Selling: You must demonstrate the ability to successfully sell and validate revenue opportunities with an “IT solutions” approach to selling. Through defining IT requirements, the SA will show value by recommending additional VC3 IT products and services.
  • 7 years + in progressively responsible Management roles.
  • Strong organizational, time management, presentation, and client service skills.

Additional information you will want to know:

  • Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment
  • VC3 offers a comprehensive benefit package and 401K/RRSP company matching
Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted.

About VC3

VC3 offers Managed IT Services, Private Cloud Services, Hosted VoIP, Custom Web Applications, SharePoint Consulting, and Website Design & Hosting.

VC3 has more than 25 years of experience providing a full range of Information Technology Solutions and Services to hundreds of municipalities and organizations throughout the United States and Canada. The technologies needed by our customers have changed many times over the years, but our focus has always stayed the same: connect the best technologies with our experienced and talented engineers, programmers, web designers and support specialists to deliver solutions that take our customers to the next level of productivity and results.

We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.

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