VARSITY SPIRIT, A VARSITY BRANDS COMPANY - THE DRIVING FORCE IN SPIRIT ACROSS CHEER, DANCE, BAND AND YEARBOOK

For over 50 years, Varsity Spirit has been the leading global source for all things spirit, including cheerleading, dance team, performing arts and yearbook. Focused on safety, entertainment and traditional school leadership, Varsity Spirit’s 5,000+ employees are dedicated to celebrating school spirit. A leader in apparel innovation, educational camps, clinics, competitions, and yearbook, Varsity Spirit impacts more than a million athletes each year.

OUR COMMITMENT TO SAFETY

At Varsity Spirit, the safety and wellbeing of the young people we serve is of the utmost importance. Since our inception 50 years ago, we have been – and remain – steadfastly committed to doing our part to create a safe and positive environment for our participants’ physical, emotional, and social development, and promoting an environment free from abuse and misconduct. Varsity has a zero tolerance for abuse in its programs, events, and associated business activities. Varsity is committed to reporting all suspicions, allegations, and incidents of abuse in full accordance with local laws and reporting requirements. Learn more at Our Commitment to Safety - Varsity.com.

WORK TYPE: Full-time Remote- Hourly

Location Details:

• Remote- You will be expected to travel as needed to the Conservatory (based in western Massachusetts) and to recruiting events around the country.

WORK HOURS: 8:00am- 5:00pm

HOW YOU WILL MAKE AN IMPACT

As our Customer Experience Associate, you will work with our Customer Experience Team to help drive customer growth through delighting our customers with exceptional customer service, support, and engagement.

You will be curious about how you approach your work. You will not be afraid to act fast and confidently find solutions to challenges and questions of our members. You will be someone who is able to work collaboratively but also thrives in taking the initiative in an independent manner. You’ll also be up for the adventure of working at an early-stage startup, which means you are ready and willing to wear multiple hats when needed.

WHAT YOU WILL DO

• Provide support to our incredible members and studio owners every day via email and live chat
• Become an expert on CLI Studios’ product being able to answer all questions
• Maintain, report and analyze customer information in Salesforce in order to identify and share trends in customer inquiries or issues about products
• Always go above and beyond to provide incredible customer experience

QUALIFICATIONS

Critical to our team is someone who is excited about our unique mission at CLI Studios! You are passionate about dance, detail oriented and organized, and willing to hustle to hit goals and deadlines. Your skills and experience should include the following:

• Proficiency working with Salesforce or equivalent support system
• Strong organizational skills and detail orientation
• Demonstrated skill in collaborating effectively across the organization.

• Keen analytical and problem-solving skills, with ability to learn new systems and processes quickly
• Ability to work well independently and in collaboration with others
• Ability to multi- task and manage competing priorities
• Strong familiarity with productivity tools such as Microsoft Office Suites
• Excellent verbal and written communication skills

EDUCATION/EXPERIENCE

One to three years of experience in a customer-facing role Bachelor’s degree preferred Experience with the dance industry (as a former dancer or employee of a dance or dance-related company)

PHYSICAL REQUIREMENTS

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job.

JOIN THE BEST TEAM IN SPORT & SPIRIT

At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our two divisions – BSN SPORTS and Varsity Spirit – and our network of 6,000+ employees and independent representatives, we are proud to partner with a wide range of educational institutions and club and professional sports to transform the student journey in SPORT and SPIRIT.

OUR VALUES

Service - We lead with heart. We champion community.

Passion - We love what we do. It fuels our purpose.

Integrity - We do what we promise. We own our actions and decisions.

Respect - We earn it by giving it. Because everyone deserves it.

Innovation - We never stop striving to be better. For ourselves and our community.

Transparency - We are committed to openness and honesty in everything we do.

OUR BENEFITS

We are committed to putting you and your families first. For benefits eligible roles, we offer a variety of choices and costs as well as program enhancements that align with our responsibility to elevate the employee experience. Some of our offerings include:

• Comprehensive Health Care Benefits
• HSA Employer Contribution/ FSA Opportunities
• Wellbeing Program
• 401(k) plan with company matching
• Company paid Life, AD&D, and Short-Term Disability
• Generous My Time Off & Paid Holidays
• Varsity Brands Ownership Program
• Employee Resource Groups
• St. Jude Partnership & Volunteer Opportunities
• Employee Perks including discounts on personal apparel and equipment!

Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age or disability.