Customer Service Specialist
Varsity Spirit
This job is no longer accepting applications
See open jobs at Varsity Spirit.See open jobs similar to "Customer Service Specialist" The Center - Memphis.VARSITY SPIRIT, A VARSITY BRANDS COMPANY - THE DRIVING FORCE IN SPIRIT ACROSS CHEER, DANCE AND BAND
For over 50 years, Varsity Spirit has been the leading global source for all things spirit, including cheerleading, dance team and performing arts. Focused on safety, entertainment and traditional school leadership, Varsity Spirit’s 5,000+ employees are dedicated to celebrating school spirit. A leader in apparel innovation, educational camps, clinics, and competitions, Varsity Spirit impacts more than a million athletes each year.
OUR COMMITMENT TO SAFETY
At Varsity Spirit, the safety and wellbeing of the young people we serve is of the utmost importance. Since our inception 50 years ago, we have been – and remain – steadfastly committed to doing our part to create a safe and positive environment for our participants’ physical, emotional, and social development, and promoting an environment free from abuse and misconduct. Varsity has a zero tolerance for abuse in its programs, events, and associated business activities. Varsity is committed to reporting all suspicions, allegations, and incidents of abuse in full accordance with local laws and reporting requirements. Learn more at Our Commitment to Safety - Varsity.com.
Location: Onsite - Memphis, TN or Plano, TX
Your Opportunity:
Varsity Spirit is looking for a Customer Service Specialist to join our team in either Memphis, TN or Plano, TX. A Customer Service Specialist is responsible for providing excellent service to our customers as well as all areas of the company including sales and operations. Customer Service Specialists conduct themselves professionally with confidence and enthusiasm. They will be organized and will follow through with scheduled tasks to ensure service excellence to our customers.
Responsibilities:
- Professionally respond to customers via multiple avenues including but not limited to phone calls, emails, chats
- Communicate with and provide information to internal stakeholders, such as Registrations personnel, Operations groups, Sales and others
- Process payments
- Collect and update forms, rooming lists and other camp/event related documents
- Meet daily deadlines
- Data entry
- Other tasks as needed to support other departments and customers
Qualifications:
- You want a career with Varsity and are motivated to grow!
- You have knowledge of cheerleading and/or dance.
- You can hold a conversation at a party, explain how a smartphone works to grandparents and know the difference between “your” and “you’re” – that is, excellent verbal and written communication skills.
- You have above-average willpower and determination; self-discipline is required.
- You can stay positive after a long day of emails, data entry and phone calls and get that a team culture is built on the attitude of every member- enthusiasm and positive energy are an absolute must.
- You have experience with Salesforce or are smart and motivated enough to become proficient rapidly.
- Preferably, you have earned a bachelor’s degree.
Travel:
- Some travel will be required to assist at national events.
#LI-KS1
JOIN THE BEST TEAM IN SPORT & SPIRIT
At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our two divisions – BSN SPORTS and Varsity Spirit – and our network of 6,000+ employees and independent representatives, we are proud to partner with a wide range of educational institutions and club and professional sports to transform the student journey in SPORT and SPIRIT.
OUR VALUES
Service - We lead with heart. We champion community.
Passion - We love what we do. It fuels our purpose.
Integrity - We do what we promise. We own our actions and decisions.
Respect - We earn it by giving it. Because everyone deserves it.
Innovation - We never stop striving to be better. For ourselves and our community.
Transparency - We are committed to openness and honesty in everything we do.
OUR BENEFITS
We are committed to putting you and your families first. For benefits eligible roles, we offer a variety of choices and costs as well as program enhancements that align with our responsibility to elevate the employee experience. Some of our offerings include:
- Comprehensive Health Care Benefits
- HSA Employer Contribution/ FSA Opportunities
- Wellbeing Program
- 401(k) plan with company matching
- Company paid Life, AD&D, and Short-Term Disability
- Generous My Time Off & Paid Holidays
- Employee Resource Groups
- St. Jude Partnership & Volunteer Opportunities
- Employee Perks including discounts on personal apparel and equipment!
Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age or disability.
This job is no longer accepting applications
See open jobs at Varsity Spirit.See open jobs similar to "Customer Service Specialist" The Center - Memphis.