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Registration Specialist

Varsity Spirit

Varsity Spirit

Memphis, TN, USA
Posted on Tuesday, June 18, 2024

VARSITY SPIRIT, A VARSITY BRANDS COMPANY - THE DRIVING FORCE IN SPIRIT ACROSS CHEER, DANCE AND BAND

For over 50 years, Varsity Spirit has been the leading global source for all things spirit, including cheerleading, dance team and performing arts. Focused on safety, entertainment and traditional school leadership, Varsity Spirit’s 5,000+ employees are dedicated to celebrating school spirit. A leader in apparel innovation, educational camps, clinics, and competitions, Varsity Spirit impacts more than a million athletes each year.

OUR COMMITMENT TO SAFETY

At Varsity Spirit, the safety and wellbeing of the young people we serve is of the utmost importance. Since our inception 50 years ago, we have been – and remain – steadfastly committed to doing our part to create a safe and positive environment for our participants’ physical, emotional, and social development, and promoting an environment free from abuse and misconduct. Varsity has a zero tolerance for abuse in its programs, events, and associated business activities. Varsity is committed to reporting all suspicions, allegations, and incidents of abuse in full accordance with local laws and reporting requirements. Learn more at Our Commitment to Safety - Varsity.com.

Summary/Objective

The best registration specialists are multi-functional, positive, organized and team players. They must become an expert in and handle all aspects of an event registration, conduct themselves with professionalism and provide excellent service to our internal and external customers.

How you succeed:

  • First, learn the ins and outs of our organization.

  • Quickly learn the systems and applications required for the job.

  • Communicate clearly and in a timely manner with all necessary parties.

  • Be detail oriented in all that you do and meet deadlines.

  • Be patient and helpful guiding customers through registration and payment processes in a fast-paced environment.

  • Maintain security and confidentiality of customer information.

  • Be ready to step in and assist other departments when needed - Teamwork!

Job Responsibilities:

  • Respond to emails in a timely manner and/or as required for deadlines.

  • Travel to competitions / events as assigned.

  • Work closely with appropriate departments on all aspects of the event registration, including but not limited to providing updates for enrollments, team division changes, cancellations, outstanding balances, etc.

  • Data entry of registration details (payments, housing assignments, etc.) for specific championships, special events and/or camps, as assigned.

  • Confirm details, such as dates, enrollment, and shipping address for Home Camps and other camps/events as assigned.

  • Process daily mail (checks, purchase orders, etc.)

  • Close out events, including but not limited to attendance reconciliation, sending invoices, issue refunds, handling chargebacks and payment disputes, etc.

  • Book hotels for seasonal staff for camps/clinics

  • Apply payments to accounts, enforce payment policies and audit account balances.

Knowledge, Skills, Abilities:

  • Excellent verbal and written communication skills.

  • Ability to multi-task.

  • Strong organizational skills and attention to detail.

  • Enthusiasm and positive energy are an absolute must. You can stay positive after a long day of emails, data entry and phone calls, understanding that a team culture is built on the attitude of every member.

  • Experience with Salesforce or the ability to become proficient rapidly.

  • Willing to work overtime and weekends when necessary.

  • Knowledge of cheerleading and/or dance a plus.

Supervisory Responsibility

  • No supervisory responsibility

Physical Demands and/or Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While not participating in an event this job operates in a professional office environment. Largely a sedentary role with some filing requiring the ability to lift files, open filing cabinets and bending or standing on a stool, as necessary. The ability to sit or stand for extended periods through meetings and while operating office equipment, PC’s, laptop, telephone will be required.

During events, standing and walking for extended periods of time (5 hours plus) is required. The ability to communicate with customers and colleagues using the following but not limited to radio, walkie talkie, text message and email is required. The ability to lift, bend, push, pull and manipulate equipment at least 30 lbs. is required.

Travel

  • Extensive travel to events.

Education, Certification and Experience

  • High school diploma required.

  • Bachelor’s degree preferred.

  • Experience in cheerleading, dance, or band industry a plus.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Resumes will be screened prior to interviews and not all candidates will be interviewed.

JOIN THE BEST TEAM IN SPORT & SPIRIT

At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our two divisions – BSN SPORTS and Varsity Spirit – and our network of 6,000+ employees and independent representatives, we are proud to partner with a wide range of educational institutions and club and professional sports to transform the student journey in SPORT and SPIRIT.

OUR VALUES

Service - We lead with heart. We champion community.

Passion - We love what we do. It fuels our purpose.

Integrity - We do what we promise. We own our actions and decisions.

Respect - We earn it by giving it. Because everyone deserves it.

Innovation - We never stop striving to be better. For ourselves and our community.

Transparency - We are committed to openness and honesty in everything we do.

OUR BENEFITS

We are committed to putting you and your families first. For benefits eligible roles, we offer a variety of choices and costs as well as program enhancements that align with our responsibility to elevate the employee experience. Some of our offerings include:

  • Comprehensive Health Care Benefits
  • HSA Employer Contribution/ FSA Opportunities
  • Wellbeing Program
  • 401(k) plan with company matching
  • Company paid Life, AD&D, and Short-Term Disability
  • Generous My Time Off & Paid Holidays
  • Employee Resource Groups
  • St. Jude Partnership & Volunteer Opportunities
  • Employee Perks including discounts on personal apparel and equipment!

Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age or disability.