The Social Marketing Operations Specialist II drives the seamless execution of social marketing efforts by optimizing processes, managing tools and workflows, and coordinating across cross‑functional teams. This role ensures the timely, high‑quality delivery of both paid and organic social content while upholding platform best practices and maintaining operational excellence with internal partners and external vendors.

The specialist plays a key role in shaping and improving operational processes, with opportunities to build and maintain playbooks, streamline workflows, and introduce efficiencies that positively impact the broader social marketing team. The position supports both paid and organic social channels, offering exposure to performance insights, platform trends, and strategic decision‑making.

Successful candidates are comfortable driving timelines, holding stakeholders accountable, and making day‑to‑day prioritization decisions in a fast‑paced environment. This role manages high volumes of work across concurrent initiatives and partners closely with internal teams and external agencies, making strong communication and relationship‑building skills essential.

Essential Job Functions

• Develop, maintain, and continuously refine social marketing operational processes and service level agreements (SLAs) to ensure timely and effective execution.
• Serve as the primary administrator and subject matter expert for key social and workflow tools, including JIRA, Sprinklr, and Ziflow.
• Coordinate with internal stakeholders—including Creative, Legal, Brand, and Patient Family Outreach—to manage content reviews and approvals and ensure cross‑departmental alignment.
• Track, analyze, and report on organic and paid social performance using tools such as Meta Business Suite and Sprinklr.
• Support the development and ongoing optimization of the social content calendar by providing insights on performance, timing, audience engagement, and content gaps.
• Stay current on social media platform updates, trends, and best practices; proactively share recommendations with internal partners.
• Maintain and organize templates, documentation, and operational playbooks to ensure consistency, efficiency, and knowledge sharing across the team.
• Create and maintain documentation for processes, tools, and workflows; develop and update training materials to support onboarding and ongoing team education.
• Manage the intake, tracking, and prioritization of creative requests through JIRA, ensuring briefs are complete and timelines are met.
• Act as a liaison with external agencies to align on timelines, deliverables, workflows, and platform best practices.

Job Requirements

• Bachelor’s degree in Journalism, English, Marketing, Advertising, Information Technology, or a related field
• 2–3 years of experience in social media operations, digital marketing, or a related role
• Experience managing workflows, timelines, and cross‑functional stakeholders in a fast‑paced environment
• Familiarity with social media management and collaboration tools (e.g., JIRA, Sprinklr, Ziflow, Meta Business Suite)

Work Location

This position is based at ALSAC’s National Executive Office in Memphis, TN and is eligible for a hybrid work schedule.