As an Advisor – Technology Services, Enterprise Workflow and Delivery, you will serve as a strategic partner within the IT organization, driving continuous improvement through strong analytical insights and cross-functional collaboration. In this role, you will lead the operational strategy for your designated service area, ensuring that enterprise workflows, delivery methodologies, and related processes are optimized, scalable, and aligned with ALSAC’s broader IT and organizational objectives.

You will play a critical role in assessing service performance, identifying opportunities for improvement, and implementing solutions that elevate operational governance, business process integration, and other assigned technology services. This role requires a blend of systems thinking, problem-solving, communication excellence, and the ability to build strong partnerships across teams.

Essential Job Functions

Advance and Mature Enterprise Workflows
Collaborates with IT leadership to enhance and mature business processes and enterprise workflow systems, enabling efficient cross-team collaboration and aligning delivery processes with divisional strategies.

Facilitate Delivery Across Teams and Partners
Acts as a delivery facilitator and liaison between IT teams, business partners, and external vendors to support execution of the ITS vision and operational roadmap within the service area.

Use Analytics to Drive Decisions
Analyzes operational data and performance metrics to identify trends, uncover gaps, and recommend improvements that strengthen productivity and service delivery.

Lead Cross-Functional Improvement Efforts
Partners with key stakeholders to identify challenges, streamline workflows, and drive initiatives that enhance the effectiveness and performance of enterprise delivery processes.

Communicate Clearly Across the Organization
Communicates complex concepts through clear written documentation, presentations, visualizations, and discussions tailored for a wide range of audiences and leadership levels.

Represent Business Needs in IT Planning
Serves as a representative for business partners during IT discussions, ensuring their needs, objectives, and priorities are clearly articulated and addressed within the service area.

Identify and Recommend Solutions
Proactively identifies issues and opportunities within the service area and recommends solutions that simplify delivery, strengthen governance, or improve workflows.

Ensure Compliance and Risk Alignment
Ensures alignment with regulations, standards, and internal governance processes, implementing measures to maintain compliance and reduce operational risks.

Support Organizational Norms and Best Practices
Champions organizational behaviors, frameworks, and methodologies that support strong processes, systems, and delivery excellence across IT.

Job Requirements:

• Three or more years of experience in fundraising, IT operations, communications, supplier management, or a related field.
• Experience in budgeting, strategic planning, organizational development, or fundraising is preferred.
• Bachelor’s degree in Business Administration, Information Systems, Communications, or a related field.
• Deep understanding of enterprise workflow tools, including automation and workflow orchestration platforms.
• Proficiency in multiple delivery methodologies such as Lean, Kanban, Scrum, and project-based work.
• Strong problem-solving abilities, with proven experience diagnosing issues and driving actionable improvements.
• Experience with process mapping, workflow design, and end-to-end process evaluation.