This position performs a vital role in ensuring the fulfillment of the Culinary Services Department’s Mission: “To make a difference in the lives of those we serve every day through exceptional customer service and outstanding food”. Responsible for taking room service menu selections based on the prescribed diet order and updating diet information in appropriate computer systems. Prepares, assembles, and delivers food trays and performs other related duties to achieve departmental goals.

Schedule: Saturday & Sunday, 1 pm – 9:30 pm, and either Friday or Monday, 5 pm – 9:30 pm

Job Responsibilities:

• Customer Service: Demonstrates a friendly, caring attitude when taking menu selections or requests. Ensures customer satisfaction is the outcome of all interactions. Utilizes appropriate verbal and non-verbal communication skills in all patient/customer interactions. Utilizes service recovery techniques. Assists in conducting short daily line-up meetings as directed by the supervisor.
• Food, Beverage, and Supplies: Prepares, assembles, and delivers patient trays according to standards of preparation. Prepares patient snack bags. Prepares, assembles, and delivers meals to on-campus housing according to standards of preparation. Stock nurses' stations with patient menus. Stock the room service area, inpatient, and outpatient nourishment rooms to meet established par levels. Requisitions supplies from the storeroom and other areas according to guidelines. Stock office supplies.
• Patient Services: Responsible for taking room service menu selections based on the prescribed diet order. Processes diet orders, nourishments, and updates patient nutrition information in Computrition. Communicates any diet updates and/or changes with appropriate staff. Ensures patient and family foodservice needs are being met. Assists with menu planning for patients. Maintains patient rights and confidentiality.
• Quality Improvement: Assists with collecting and compiling data related to patient satisfaction. Attends meetings outside of the department pertaining to patient room service. Enters room service monthly data into computer systems and compiles reports. Provides leadership guidance in the absence of the supervisor. Provides basic room service education to families and patients.
• Sanitation and Safety: Follows department sanitation and food safety policies and procedures when preparing patient/parent food/beverage items to meet regulatory compliance standards and prevent foodborne illness. Maintains a clean work environment. Follows Hazard Analysis Critical Control Point (HACCP) guidelines when handling food. Records and maintains appropriate temperature logs.
• Additional Responsibilities: Operates St. Jude motor vehicle (golf cart) to deliver patient food and supplies across campus to patient housing area. Guides room service staff in the absence of supervisory staff.
• Performs other duties as assigned or directed to meet the goals and objectives of the department.
• Maintains regular and predictable attendance.

Minimum Education and/or Training:

• High School Diploma or equivalent is required
• Nutrition degree preferred

Minimum Experience:

• Two (2) years of food service experience required. Direct hospital experience preferred
• Understanding of nutrition services, common modified diets, and portion measures in health care nutrition services preferred

Licensure, Registration and/or Certification Required by SJCRH Only:

• (LC: SERVSAFE) ServSafe Food Handler Training Certificate Program or another American National Standards Institute (ANSI) accredited Food Handler Training Certificate Program required within thirty (30) days of hire. Employee must maintain current certification during employment
• ANSI approved provider listing: https://www.ansi.org/Accreditation/credentialing/certificate-issuers/AllDirectoryListing?prgID=237,238&statusID=4

Physical Demands and Working Conditions:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel, use hands to finger, handle, or feel; and talk or hear
• The employee must frequently lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus
• The employee must move about the work space to access work surface and shelves, cabinets, drawers, and equipment that are at, below, or above the work surface
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• An essential function of the job is to be able to comply with all applicable federal, state, and local safety and health regulations that would apply to this job
• Nothing in this job description limits management’s right to assign or reassign duties and responsibilities to this job at any time as business needs dictate
• This job description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned
• The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job

Compensation

In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $19.50 - $33.00 per hour for the role of Senior Room Service Technician (Part-time).

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