Sr Analyst - Desktop (Executive Support Team) - (Memphis, TN)
St. Jude Children's Research Hospital
At ALSAC you do more than make a living; you make a difference.
We like people who are different…because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.®
Job Description
We are seeking a highly skilled IT professional to join our Executive Support Team. This role provides white-glove technology support for executive leadership and high-profile users, ensuring business continuity and productivity at the highest levels of the organization. You will leverage advanced technical expertise, exceptional communication skills, and discretion to deliver outstanding service in a fast-paced environment.
Key Responsibilities
Client Services & Technology Delivery
- Manage software delivery and releases into production in a distributed environment.
- Execute proper installations and operations of new software components and applications.
- Perform large-scale targeted software distributions.
Advanced Technical Troubleshooting & Tier 3 Support
- Resolve complex desktop, laptop, and client device issues, including executive-level escalations.
- Support a wide range of technologies: Windows, Mac, mobile devices, remote access, conferencing tools.
- Troubleshoot and resolve end-user tools consistently and efficiently.
Executive Support & White-Glove Service
- Provide rapid response and personalized support for C-level and VIP users.
- Handle sensitive information and urgent requests with professionalism and discretion.
- Ensure business continuity and security compliance at all times.
Project Leadership & Prioritization
- Lead or coordinate IT projects (e.g., office moves, hardware/software rollouts) with minimal supervision.
- Manage multiple assignments, prioritize tasks, and deliver results under tight deadlines.
- Train, mentor, and support members of the IT support team.
Communication & Documentation
- Communicate effectively with executives and high-profile users, both verbally and in writing.
- Document technical issues and solutions clearly for technical and non-technical audiences.
Qualifications
- Bachelor’s degree in Computer Science or related field, plus 4–6 years of IT experience.
- Proven ability to work independently and collaboratively in a fast-paced environment.
- Strong knowledge of laptops, desktops, and enterprise business solutions software.
- Experience leading teams and completing projects successfully.
- Exceptional professionalism, discretion, and customer service skills.
Additional Details
- After-Hours Support: Availability for on-call or after-hours support as needed for executive continuity.
- Growth Opportunities: Exposure to cutting-edge technologies, leadership opportunities, and high visibility within the organization.
- Culture of Excellence: Join a team that values innovation, collaboration, and continuous improvement.
- Work Location: This position requires 5 days per week in the office.
Benefits & Perks
The following Benefits & Perks apply to Full-Time Roles Only.
We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the same.
- Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
- 401K Retirement Plan with 7% Employer Contribution
- Exceptional Paid Time Off
- Maternity / Paternity Leave
- Infertility Treatment Program
- Adoption Assistance
- Education Assistance
- Enterprise Learning and Development
- And more
ALSAC is an equal employment opportunity employer.
ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.
No Search Firms:
ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.