At ALSAC you do more than make a living; you make a difference.

Job Description

Be the First Smile They See. Be the Lasting Impression They Remember.

At ALSAC—the fundraising and awareness organization for St. Jude Children’s Research Hospital—we believe every guest interaction is an opportunity to inspire, connect, and make a difference. As a Brand Ambassador, you’ll be the face of our mission, welcoming visitors to the Tamer-Rashid Building or Danny Thomas Pavilion with warmth, professionalism, and purpose.

Key Responsibilities:

• Serve as a Brand Ambassador: Greet guests with a warm, professional demeanor that reflects the heart of St. Jude. Share our story with passion and accuracy.

• Deliver Exceptional Guest Experiences: Ensure every visitor feels welcomed, informed, and cared for from arrival to departure. Explain self-guided tour options and answer questions with confidence.

• Lead Engaging Tours: Share the history, mission, and impact of ALSAC and St. Jude in a compelling and conversational way.

• Support Donations: Accept walk-in donations, thank donors personally, and ensure proper processing and acknowledgment.

• Coordinate Guest Logistics: Issue visitor and temporary employee badges, notify hosts of arrivals, and offer refreshments.

• Maintain a Pristine Environment: Ensure the pavilion and surrounding grounds are clean, inviting, and guest-ready at all times. Report and follow up on maintenance or housekeeping needs.

• Support Events: Assist with event setup, logistics, and guest services. May be required to work occasional evenings or weekends.

• Gather and Share Insights: Collect guest feedback and share relevant insights with leadership to support brand awareness and continuous improvement.

• Track and Report Data: Assist with collecting data and preparing reports related to guest visits and event operations.

• Inspire and Represent the Mission: Display a deep passion for ALSAC/St. Jude and help inspire others to support our lifesaving work.

Qualifications:

• A professional, polished, and welcoming presence with a passion for people and purpose.

• 3–4 years of experience in public relations, hospitality, executive assistance, or a similar client-facing role.

• Strong verbal communication skills and the ability to engage with diverse audiences, including donors, executives, and the public.

• Comfort with basic computer applications and administrative tasks.

• Ability to multi-task in a fast-paced, mission-driven environment.

• Bilingual skills are a plus!

Location:

• This position will be based at our National Executive Office (NEO) in Memphis, TN

• The position will require you to be onsite working 5 days a week.

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Benefits & Perks

The following Benefits & Perks apply to Full-Time Roles Only.

We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the same.

• Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)​
• 401K Retirement Plan with 7% Employer Contribution
• Exceptional Paid Time Off
• Maternity / Paternity Leave
• Infertility Treatment Program
• Adoption Assistance
• Education Assistance
• Enterprise Learning and Development
• And more

ALSAC is an equal employment opportunity employer.

ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.

No Search Firms:

ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.