Specialist II - Donor Account Processes (Memphis TN)
St. Jude Children's Research Hospital
This job is no longer accepting applications
See open jobs at St. Jude Children's Research Hospital.See open jobs similar to "Specialist II - Donor Account Processes (Memphis TN)" The Center - Memphis.At ALSAC you do more than make a living; you make a difference.
We like people who are different…because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.®
Job Description
Assists the department's management team in scheduling and distributing work. Responsible for completing adjustments, balancing, and maintaining overall controls to ensure that donations are entered accurately and within departmental SLAs. Responsible for scanning bank exceptions and other items as needed. Participates in User Acceptance Testing (UAT).
ESSENTIAL JOB FUNCTIONS
1. Uses active listening and interpersonal skills when communicating with donors, volunteers and employees. Conveys information and ideas in a clear and concise manner. Uses independent judgment to ask probing questions to gather information not readily offered. Collects information needed to accurate complete transaction or account update task. May work on multiple programs and fundraising initiatives simultaneously. (Service)
2. Uses computer skills to enter, update and maintain accurate donor account information. May use multiple software programs and systems to create, read, update and delete donation and account profile information received through various channels and systems. Possesses the ability to proficiently navigate within the organizations' proprietary CRM system and other provided systems required to keep transactional data current and accurate. Thoroughly documents and updates donor and volunteer information using interactions, notes and transactions. Maintains PCI compliance and all ALSAC policies and procedures. Maintains integrity of all donor data and communications. (Data Integrity)
3. Delivers superior donor experience on each donor interaction, which includes handling transactions. Each interaction with potential or existing donors and volunteers reflects the core values of the organization and maintains and supports the awareness of the St. Jude Children’s Research Hospital brand. Develops and builds donor loyalty and ensures that each interaction with a donor or volunteer is consistent with their relationship and loyalty with St. Jude Children’s Research Hospital. Requires the ability to have strong knowledge of multiple programs, systems and processes. (Donor Experience)
4. Uses a detailed understanding of accounting functions and gift processing policies and procedures to make adjustments, balance deposits and maintain overall controls to ensure that donations are entered accurately and timely. Uses knowledge of reporting systems to develop batch and transaction reporting. Requires operation of scanners to prepare work for Specialist I. (Control & Auditing)
5. Works independently to research and resolve issues quickly. Communicates with other departments as needed to ensure all inquiries are being handled. Assists with testing new systems and procedures. (Research)
6. Interprets reports and reviews all work types to ensure work received is processed and that all created batches are released. Recognizing trends and initiates action to resolve as necessary. (Monitor Trends)
OTHER JOB FUNCTIONS
1. Performs other job duties as assigned.
2. Performs job duties as assigned as part of ALSAC's Business Continuity Management Program, including annual maintenance and testing of business continuity, disaster recovery and emergency response plans.
JOB REQUIREMENTS
- Requires ability to understand general arithmetic
- Speak and write in a clear and understandable manner for donor contact and internal relations
- Understand difficult verbal or written instructions from donors and others
- Understand customer service techniques and customer focus
- Quality of work output
- Organizing; experience in maintaining accurate customer accounts; understand database quality standards and word processing software
- Understands data quality principles and best practices
- Experience working in a goal and deadline-driven environment; familiarity with typing needed
- Knowledge ordinarily acquired through attainment of high school diploma or GED and 5+ year of customer service or related experience.
Benefits & Perks
The following Benefits & Perks apply to Full-Time Roles Only.
We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the same.
- Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
- 401K Retirement Plan with 7% Employer Contribution
- Exceptional Paid Time Off
- Maternity / Paternity Leave
- Infertility Treatment Program
- Adoption Assistance
- Education Assistance
- Enterprise Learning and Development
- And more
ALSAC is an equal employment opportunity employer.
ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.
No Search Firms:
ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.
This job is no longer accepting applications
See open jobs at St. Jude Children's Research Hospital.See open jobs similar to "Specialist II - Donor Account Processes (Memphis TN)" The Center - Memphis.