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Exchange Room Processor (Memphis, TN)

St Jude Children’s Research Hospital

St Jude Children’s Research Hospital

Posted on Friday, May 24, 2024

At ALSAC you do more than make a living; you make a difference.

We like people who are different…because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.®

Job Description

As an Exchange Room Processor, you will play a crucial role in our organization by efficiently handling high-volume donation processing functions. You’ll use proprietary software to ensure accurate and timely entry of donations while maintaining quality standards. Your responsibilities will include scanning, processing adjustments, balancing, and maintaining controls to uphold departmental service level agreements (SLAs). Additionally, you’ll assist with regional transactional processing and contribute to the overall success of our team.

**This position will be based on the ALSAC / St.Jude Campus in Memphis, TN 5 days a week**

Key Responsibilities

Donation Processing:

  • Utilize proprietary software to process donations efficiently.

  • Ensure accurate data entry for all incoming donations.

  • Maintain production and quality standards.

Scanning and Balancing:

  • Scan physical donation documents into the system.

  • Balance donation entries to reconcile production and vendor files.

Communication and Customer Service:

  • Communicate effectively with internal and external stakeholders.

  • Handle inquiries via phone, email, chat, text, and social media.

  • Understand and follow customer service techniques.

Database Maintenance:

  • Maintain and update donor information in the database.

  • Ensure data integrity and accuracy.

General Skills and Qualifications:

  • Arithmetic: Ability to understand general arithmetic for accurate data entry.

  • Communication: Clear and understandable communication skills for internal and external relations.

  • Verbal and Written Instructions: Ability to comprehend difficult verbal or written instructions from donors and others.

  • Customer Service: Familiarity with customer service techniques.

  • Software Proficiency: Knowledge of word processing software and database maintenance.

  • Typing Skills: Familiarity with typing.

  • Education and Experience: High school diploma or GED with 1-3 years of clerical experience, including 1 year of financial/accounting experience.

  • Preferred: Bachelor’s Degree in Accounting or Finance.

#LI-AR1

Benefits & Perks

The following Benefits & Perks apply to Full-Time Roles Only.

We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the same.

  • Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)​
  • 401K Retirement Plan with 7% Employer Contribution
  • Exceptional Paid Time Off
  • Maternity / Paternity Leave
  • Infertility Treatment Program
  • Adoption Assistance
  • Education Assistance
  • Enterprise Learning and Development
  • And more

ALSAC is an equal employment opportunity employer.

ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.

No Search Firms:

ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.