Job Description Summary

Job Description

Hybrid Work Environment: This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In-office days will be 3 per week, averaging 12 days per month at our Memphis, TN location.

Under general direction with a high level of autonomy, uses extensive knowledge and skills obtained through education and experience to translate business strategy into work programs and processes for the largest multifunction and/or most complex specialty work groups. Leads major or multiple projects with significant scope, complexity and impact. Works independently or with subordinates on difficult assignments that are broad in nature, requiring ingenuity with appropriate latitude for unreviewed actions or decisions. Provides comprehensive solutions to escalated problems. Results are evaluated at agreed-upon milestones for effectiveness in achieving specified results. Extensive contact with internal and external customers will be required to identify, research, analyze and resolve complex issues.

Essential Duties and Responsibilities:

• Contribute to the development of annual and longer-term business plans; forecast performance against business key performance indicators (KPIs); develop business cases for key activities/projects; and estimate the financial and human resources required to deliver performance targets.

• Plans, assigns, monitors, reviews, evaluates and leads the work of subordinate managers and supervisors.

• Coaches and mentors subordinates and identify training needs and creates development plans.

• Prepares and presents operational budgets for assigned functional area(s).

• Interprets, applies and recommends changes to organizational policies and procedures.

• Establishes objectives and develops processes and procedures to ensure efficient and timely workflow.

• Performs periodic reporting on work progress, project completions and additional ad-hoc reporting as required.

• Balances conflicting resource and priority demands.

• Maintains regular contact with senior manager and other internal customers to identify, research and resolve issues.

• Ensures effective coordination occurs between assigned functional area(s) and other areas.

• Develop procedures and interpret and apply policy for the area of expertise to achieve specified outputs, or advise the wider business on the application of policy, then monitor the implementation of those procedures within the organization.

• Recommend changes to policies, processes, standards, and practices that would improve operational support.

• Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities. Provide informal training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.

• Monitor and review performance and behaviors within area of responsibility to identify and resolve noncompliance with the organization's policies and relevant regulatory codes and codes of conduct.

Knowledge, Skills, and Abilities:

Knowledge of:

• Advanced concepts, principles and practices of assigned functional area(s)

• Investment concepts, practices and procedures used in the securities industry.

• Principles of banking and finance and securities industry operations.

• Financial markets and products.

• Knowledge of Advisory and/or Managed Products preferred.

Skill in:

• Preparing and reviewing operational budgets.

• Interpreting and applying policies and procedures.

• Establishing operational objectives.

• Developing processes and procedures for efficient and timely workflow.

• Preparing management reports.

• Promoting effective coordination between multiple work groups and functional areas.

• Identifying trends and implementing appropriate corrective action.

• Establishing control mechanisms.

• Implementing process improvement initiatives.

• Operating standard office equipment and using required software applications.

Ability to:

• Perform human resource management activities.

• Plan, assign, monitor, review, evaluate and lead the work of others.

• Coach and mentor others.

• Balance conflicting resource and priority demands.

• Anticipate obstacles and define alternative strategies.

• Partner with other functional areas to accomplish objectives.

• Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed.

• Incorporate needs, wants and goals from different business unit perspectives into operational processes.

• Gather information, identify linkages and trends and apply findings to operations.

• Incite enthusiasm and influence, motivate and persuade others to achieve desired outcomes.

• Interpret and apply policies and identify and recommend changes as appropriate.

• Prioritize and manage multiple priorities in a fast-paced, dynamically changing environment.

• Communicate effectively, both orally and in writing.

• Work independently as well as collaboratively within a team environment.

• Initiate projects, measure risks and analyze impact on the business.

• Lead others in providing a high level of customer service.

• Establish and maintain effective working relationships at all levels of the organization, including negotiating resources.

Licenses/Certifications:

• SIE is required, provided that an exemption or grandfathering cannot be applied.

• Series 99 is required.

Education

Bachelor’s, High School (HS) (Required)

Work Experience

General Experience - 6 to 10 years, Manager Experience - 3 to 6 years

Certifications

Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA)

Travel

Less than 25%

Workstyle

Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:
• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.