Job Description Summary

Job Description

This role is responsible for managing the leave-of-absence team and handling all aspects of absence, disability, and leave-of-absence processes. There is a specific emphasis on managing our primary vendor, organizing the RJ strategy for various state laws related to paid time off and disability. In addition, the person will ensure compliance with applicable federal laws, including ADA and FMLA. Workers' compensation, Workday integrations, and policy development and interpretation are also included in responsibilities.

Requirements:

• Demonstrated knowledge of state and federal leave laws

• Experience in policy development and interpretation

• Knowledge and experience with workers' compensation laws and administration.

• Experience in managing vendors and consultants

• Experience in developing a strategy related to ADL

• Proven ability to break down and improve work processes

• Ability to produce, utilize, and report on metrics related to ADL

• Previous management experience is strongly preferred.

Skills:

• College degree preferred

• Leaves of absence.

• Gathering data, processing billings and preparing payments for approval.

• State leave law knowledge preferred.

• Preparing and delivering presentations to internal customers.

• Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets and databases.

• HRMS processing, audits, and queries, are strongly preferred.

• Intermediate Excel skills preferred.

• Report writing skills, including Workday, are strongly preferred.

Ability to:

• Partner with other functional areas and senior leaders to accomplish objectives.

• Interpret and apply state and federal regulations and applicable rules to complex benefit and leave of absence issues and problems.

• Read, interpret, analyze, and apply information from insurance-related materials and service agreement contracts.

• Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.

• Communicate effectively, both orally and in writing.

• Work independently as well as collaboratively within a team environment.

• Keep all appropriate parties up-to-date on decisions, changes, and other relevant information.

• Articulate reasons behind decisions.

• Provide a high level of customer service.

• Maintain strict confidentiality.

• Maintain currency in all aspects of the assigned insurance area.

• Establish and maintain effective working relationships at all levels of the organization.

• Proven ability to listen to clients, identify their specific concerns, and resolve them strongly preferred.

• Proven ability to respond with courtesy and professionalism to difficult clients preferred.

• Ability to resolve client calls with a minimum of preferred escalation.

• College degree or equivalent and a minimum of five (5) years of related experience.

• Call center experience requires problem resolution, a plus.

• Five years’ experience in health and welfare group insurance and leave of absence strongly preferred.

Education

Bachelor’s: Business Administration, Bachelor’s: Finance, Bachelor’s: Human Resources Management

Work Experience

General Experience - 3 to 6 years, Manager Experience - 13 months to 3 years

Certifications

Salary Range

$80,000.00-$100,000.00

Travel

Less than 25%

Workstyle

Remote

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:
• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.