Job Description Summary

Manage a team of operational risk specialists and analysts to develop, implement, communicate and measure the effectiveness of operational risk policies, procedures, and standards for a particular business unit or function. Work closely with line and operations staff; review and act upon risk information; incentivize risk management behaviors and network with other risk management professionals to create a strong risk management culture.

Summary of the Position:

The First LOD Risk Manager will report to the SVP Bank Operations and will have responsibility for ensuring effective operational controls and providing support and guidance to Operations groups including Private & Commercial Bank Lending Operations, Treasury Management Operations and Payment Operations teams (Wire, ACH, Deposits). This individual will support the team in identification of day-to-day business risks through regular review of documented processes and correlating controls, ensure the complete closure and remediation of Operational Incidents and Issues and develop and execute testing of key controls. The incumbent will be required to build and maintain strong partnerships with second and third line of defense to support audit, testing and RCSA implementation and ongoing reviews. The ideal candidate will have strong problem-solving skills and the ability to influence a broad group of stakeholders across the organization and a keen ability to ability to evaluate and enhance processes and internal controls.

Primary Functions of the Position:

• Establish first line of defense monitoring and oversight
• Support of risk assessments and 3rd LOD control testing
• Promote culture of effective risk management and compliance within Operations by supporting development and monitoring of key risk indicator (KRI) metrics
• Design, implement and influence internal governance processes, controls and related key risk indicators (KRIs)
• Management of Operational incident tracking including identification of root cause, risk of reoccurrence and associated operational and financial impacts
• Oversight of Issue Management, including tracking, reporting, and remediation
• Assists the Head of Operations and front-line operational management in developing and implementing measurement processes for operational key risk and control indicators
• Provide monthly oversight and governance of Documentation exceptions and other process quality metrics
• Experience with assessment and analysis of technology control environments and process automation
• Oversight of procedure inventory including build out of annual review & attestation procedures
• Provide support for the team and responding to ad-hoc requests from other business partners
• Management of special projects

Education and Experience Requirements:

• 5-10 years of management experience in Banking Operations or Risk Management
• Bachelor’s degree required

Essential Skills and Abilities:

• Ability to use tools, data, and best practices to identify, assess, and manage operational risk exposures
• Ability to work well under pressure, adapt to changing circumstances, make decisions quickly, and manage multiple priorities
• Strong understanding of a Banking Operations Environment including; Commercial Lending, Treasury Management and/or Payment Operations

Bachelor’s: Accounting, Bachelor’s: Actuarial Science, Bachelor’s: Applied MathematicsManager Experience - 6 to 10 yearsSecurities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA)

Travel

Workstyle

Resident

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.