Job Description Summary

This role will be responsible for strategically integrating traditional infrastructure operations (compute, storage, virtualization) with modern automation and orchestration practices (Ansible, Terraform, ServiceNow). The ideal candidate will bring a strong technical foundation and a passion for driving operational efficiency and innovation

Job Description

This position follows our hybrid workstyle policy: Expected to be in a Raymond James office location a minimum of 10-12 days a month.

Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future.

Technical Skills/Experience:

• Develop and enhance Service Catalog items, business rules, UI policies, and client/server scripts.

• Build automation workflows using Ansible and Terraform, triggered via ServiceNow orchestration.

• Collaborate with infrastructure teams to understand operational needs and translate them into ServiceNow solutions.

• Maintain and optimize CMDB integrations and data accuracy.

• Ensure platform scalability, performance, and security best practices.

• Provide technical leadership and mentorship to junior developers and admins.

• Integrate ServiceNow with infrastructure platforms (e.g., Cisco UCS, virtualization platforms, storage systems) to automate provisioning and lifecycle management.

Required Qualifications

• Experience in ServiceNow development (including scripting, workflows, and integrations).

• Strong understanding of ServiceNow architecture, modules, and API capabilities.

• Experience with Cisco UCS, virtualization technologies, and enterprise storage systems.

• 3+ years' experience in Ansible and Terraform for infrastructure automation.

• Solid scripting skills in JavaScript, PowerShell. Nice to have; Go or Golang.

• Familiarity with ITIL processes and CMDB best practices.

• Experience integrating ServiceNow with external systems (REST/SOAP APIs).

• Excellent problem-solving and communication skills.

Preferred Qualifications

• Exposure to CI/CD pipelines and DevOps practices.

• Knowledge of cloud platforms (AWS, Azure, GCP) is a plus.

Education

Bachelor’s: Computer and Information Science, Bachelor’s: Computer Engineering, High School (HS) (Required)

Work Experience

General Experience - 3 to 6 years

Certifications

Travel

Less than 25%

Workstyle

Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:
• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

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