Job Description Summary

Responsible for the implementation of processes and infrastructure to ensure delivery of high-quality products and timeliness of product operations. May include learning to employ basic technological concepts (e.g., data structures and database design) in order to work with Information Technology professionals in implementing process improvement and risk mitigation projects and due diligence responsibilities such as, gathering information, analyze operational risk performance, identify possible risks and make recommendations for operational improvements to product offerings.

Job Description

Job Summary

Under general supervision and direction of the Manager of IFS Operations, this person will be responsible for daily operational tasks as it relates to held-away retirement plan and institutional business. Operational tasks range from data reconciliation to assisting Advisors with operational inquiries. Individual should have a broad understanding of the different areas of investment advisory relationships and broker-dealer services. Contact with internal and external parties, including Financial Advisors, will be required. Leads defined work or projects of moderate scope and complexity. Resolves or recommends solutions to complex problems.

This is a hybrid role, and the associate is expected to work in the office three days a week.

Essential Duties and Responsibilities:

• Manage and respond to Advisor inquiries and questions through a group mailbox
• Assist team with Fiduciary Program plan reporting used for Client deliverables
• Review of Advisory agreements and required Plan documents to ensure all pertinent information is accurate and accounted for regarding Raymond James Fiduciary programs.
• Work with recordkeepers on initiating/validating required fund changes with regard to Fiduciary Program.
• Assist with Financial Advisor inquiries regarding product offerings and retirement plan onboarding to firm systems.
• Assist Team and Financial Advisor’s with training/onboarding to Firm’s various third-party platforms relating to held-away retirement business.
• Assist internal service team with Firm’s data aggregator tool as it relates to missing Plan level data needed from third party record-keepers
• Partner with Billing department to reconcile issues
• Perform various tasks as assigned

Qualifications

Knowledge, Skills, and Abilities:

• At least 2 years of recent data entry, auditing, or document review experience
• At least 2 years’ experience within the financial services or retirement planning industry
• Strong skills with Microsoft Excel
• Basic skills with SQL query
• Strong data entry skills while maintaining high accuracy
• Understanding of investments (i.e. mutual funds, stable value)

• Very high attention to detail
• Professional written and oral communication skills

Educational/Previous Experience Requirements:

• Bachelor’s degree (B.A.) in a related field with two (2) years of experience in the financial services industry.

~or~

• An equivalent combination of experience, education, and/or training approved by Human Resources.

Please note: This role is not eligible for immigration Work Visa sponsorship, either currently or in the future.

Education

Bachelor’s: Business Administration, Bachelor’s: Finance

Work Experience

General Experience - 13 months to 3 years

Certifications

Travel

Less than 25%

Workstyle

Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:
• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

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