Job Description Summary

This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in our Denver, CO.

Please note: This role is NOT eligible for Work Visa sponsorship, either currently or in the future.

Job Description

Desktop Support Analyst - Tech-Savvy, Customer-Focused, Future-Ready

Be the Tech Hero Behind the Scenes.
We're looking for a proactive, people-first problem solver to join our End User Support team. If you're passionate about tech, love helping others, and thrive in a fast-paced environment, this role is your next big move.

What You’ll Do:

• Provide empathetic, personalized support to end users across Windows and macOS environments.

• Troubleshoot hardware, software, and network issues using advanced tools and techniques.

• Leverage remote support platforms and tools like ServiceNow, Intune, Ivanti, and MDM solutions.

• Manage user accounts and policies via Active Directory and Group Policy.

• Document incidents, service requests, and knowledge base updates with precision and clarity.

• Analyze trends and historical data using Excel and reporting tools to drive smarter support.

• Collaborate cross-functionally to improve processes and elevate the support experience.

What You Bring:

• 3+ years of hands-on experience in Level 2 desktop support or a similar role.

• Strong technical chops in OS, hardware, networking, and enterprise tools.

• Excellent communication and problem-solving skills.

• Familiarity with ITIL methodologies and a passion for continuous improvement.

• Experience with ServiceNow, Excel, and other reporting platforms.

• Certifications like CompTIA A+/N+, ITIL Foundations, or LEAN IT are a big plus.

Always Learning:

• Stay ahead of the curve with emerging tech and best practices.

• Identify skill gaps and create action plans for growth.

• Be a champion of innovation and knowledge sharing.

Qualifications:

• High school diploma or equivalent required.

• Certifications preferred: CompTIA A+, N+, ITIL Foundations, LEAN IT.

Why You’ll Love It Here:

• A culture that values curiosity, collaboration, and customer obsession.

• Opportunities to grow your career in a forward-thinking tech environment.

• A team that celebrates wins, learns from challenges, and supports each other.

Salary Range $59,000.00 to $68,000.00

Education

High School (HS) (Required)

Work Experience

General Experience - 13 months to 3 years

Certifications

Salary Range

$55,000.00-$61,600.00

Travel

Less than 25%

Workstyle

Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:
• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.