Job Summary

The Trading Support Associate III provides technical support for various trading platforms in a high call platforms that directly impacted client accounts. Holds frequent contact with internal and external customers to identify, research, and resolve problems.

Essential Duties and Responsibilities

• Provides technical support to internal clients requiring assistance using various trading systems.

• Responds to inquiries or complaints received through phone calls, and/or correspondence with clients concerning the company’s trading systems.

• Performs price adjustments and trade corrections support for client accounts.

• Reviews trade problems and determines appropriate corrective action.

• Resolves comparison issues and assists in the portfolio allocation process.

• Coordinates large block orders for advisors with appropriate trading desks.

• Ensures that trades are executed and confirmed in accordance with organizational policies and procedures.

• Confirms the open order file is reconciled and that trade data and information is entered and maintained in required databases.

• Contacts internal and external customers to resolve trading problems.

• Provide superior customer service in a high-volume call environment

• Performs other duties and responsibilities as assigned.

Knowledge of

• Concepts, practices, and procedures of securities trading.

• Basic investment concepts, practices and procedures used in the securities industry.

• Accounting principles and procedures.

• Mathematical procedures required to verify and reconcile trading transactions.

Skill in

• Handling a high-volume phone system.

• Customer Service

• Reconciling and correcting transactions.

• Operating standard office equipment and using required software applications, sufficient to create documents, spreadsheets, and business correspondence.

Ability to

• Work under pressure on multiple tasks concurrently and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities.

• Read, interpret, analyze, and apply transaction information.

• Analyze and solve problems.

• Communicate effectively, both orally and in writing with associates, and internal and external customers.

• Work independently as well as collaboratively within a team environment.

• Handle stressful situations and lead others in providing a high level of customer service in a calm and professional manner.

• Interpret and apply policies and identify and recommend changes as appropriate.

• Establish and maintain effective working relationships at all levels of the organization.

• Work in a hybrid environment, with 40% in-office and up to 60% work-from-home, if desired. If not, can work full time in the office. Must live within commuting distance to the St. Petersburg, FL Home Office or the Memphis, TN Office.

Education/Previous Experience

• High School Diploma or equivalent with a minimum of two (2) years of experience in the financial services industry OR customer service experience OR application support experience OR a combination of all.

~or~

• Any equivalent combination of education, experience and/or training approved by Human Resources.

Licenses/Certifications

• None required

Travel Required

• None required