Job Summary:

Under limited supervision, uses advanced knowledge and skills obtained through experience and/or training to provide support in specific trading activities within the assigned functional area. Provides technical support for various trading platforms in a high call volume environment. Provides trade correction support for trading errors made in various trading platforms that directly impacted client accounts. Contact with internal and external customers is required to identify, research, and resolve problems.

Essential Duties and Responsibilities:

• Provides technical support to internal clients requiring assistance using various trading systems.

• Responds to inquiries or complaints received through phone calls, and/or correspondence with clients concerning the company’s trading systems.

• Performs price adjustments and trade corrections support for client accounts.

• Reviews trade problems and determines appropriate corrective action.

• Resolves comparison issues and assists in the portfolio allocation process.

• Coordinates large block orders for advisors with appropriate trading desks.

• Ensures that trades are executed and confirmed in accordance with organizational policies and procedures.

• Confirms the open order file is reconciled and that trade data and information is entered and maintained in required databases.

• Contacts internal and external customers to resolve trading problems.

• Provide superior customer service in a high-volume call environment

• Performs other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities:

Knowledge of:

• Concepts, practices, and procedures of securities trading.

• Basic investment concepts, practices and procedures used in the securities industry.

• Accounting principles and procedures.

• Mathematical procedures required to verify and reconcile trading transactions.

Skill in:

• Handling a high-volume phone system.

• Customer Service

• Reconciling and correcting transactions.

• Operating standard office equipment and using required software applications, sufficient to create documents, spreadsheets, and business correspondence.

Ability to:

• Work under pressure on multiple tasks concurrently and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities.

• Read, interpret, analyze, and apply transaction information.

• Analyze and solve problems.

• Communicate effectively, both orally and in writing with associates, and internal and external customers.

• Work independently as well as collaboratively within a team environment.

• Handle stressful situations and lead others in providing a high level of customer service in a calm and professional manner.

• Interpret and apply policies and identify and recommend changes as appropriate.

• Establish and maintain effective working relationships at all levels of the organization.

Educational/Previous Experience Requirements:

High School Diploma or equivalent with a minimum of two (2) years of experience in the financial services industry OR customer service experience OR application support experience OR a combination of all.

~or~

Any equivalent combination of education, experience and/or training approved by Human Resources.

Licenses/Certifications:

None required