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Registered Service Associate - Hybrid role - Must have Series 7 and 63 registrations

Raymond James Financial

Raymond James Financial

St. Petersburg, FL, USA · Memphis, TN, USA
Posted on Wednesday, June 5, 2024
Registered Service Associate - Hybrid role - Must have Series 7 and 63 registrations-2401875

Description

Job Summary:


Under general supervision, uses specialized knowledge and skills obtained through experience and/or formal training to assist Home Office associates and their direct family members in researching and resolving escalated issues. Recommends solutions to moderately complex problems. Extensive contact with clients via phone.


Essential Duties and Responsibilities:

  • Acts as a liaison to Home Office associates and their direct family members to research and resolve escalated issues regarding clients’ accounts communicated via phone, correspondence, email and online inquiries; follows the issue all the way through resolution and final communications.
    • Determines best method to resolve issues to ensure client satisfaction and adherence to company policies.
    • Follows up, either verbally or in writing, to ensure client satisfaction.
    • Responds to incoming inquiries related to qualifications, instructions or paperwork requirements for various programs.
    • Addresses inquiries pertaining to operational policies and procedures and relay policies that govern the procedures handled at the retail level.
    Communicates and coordinates with Home Office departments to resolve issues related to client accounts.
    • Reviews, maintains and documents weekly reports.
    • Executes trades in the absence of the Financial Advisor.
    • Performs other duties and responsibilities as assigned.

Qualifications

Knowledge, Skills, and Abilities:


Knowledge of:


• Basic office practices, procedures and methods.
• Account types and industry operations in general.
• Back office systems.


Skill in:


• Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines.
• Operating standard office equipment and using required software applications to produce correspondence, presentations, electronic communication and spreadsheets.
• Detail orientation to ensure quality standards are met without impairing workflow.
• Follow-up to ensure resolution and completion of tasks.


Ability to:


• Provide a high level of customer service in a calm, courteous and professional manner.
• Establish and maintain effective working relationships at all levels of the organization.
• Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment.
Use effective oral and written communication skills sufficient enough to communicate and interact effectively with Home Office associates and their direct family members.
• Constructively work under stress and pressure when faced with high workloads and deadlines.
• Work independently as well as collaboratively within a team environment.


Educational/Previous Experience Requirements


• High School Diploma or equivalent and three (3) years experience in the financial services industry, preferably including related service experience.
• Associates Degree and/or Bachelor’s Degree Preferred but not required.
• OR ~
• An equivalent combination of experience, education, and/or training as approved by Human Resources.


Licenses/Certifications


• SIE required provided that an exemption or grandfathering cannot be applied.
• Series 7 and 63 Licenses required.

Raymond James Guiding Behaviors
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
Grow professionally and inspire others to do the same
Work with and through others to achieve desired outcomes
Make prompt, pragmatic choices and act with the client in mind
Take ownership and hold themselves and others accountable for delivering results that matter
Contribute to the continuous evolution of the firm
At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Job

Customer Service

Primary Location

US-FL-St. Petersburg-Saint Petersburg

Other Locations

US-TN-Memphis-Memphis

Organization

Private Client Group

Schedule

Full-time

Shift

Day Job

Travel

Yes, 10 % of the Time
Eligible for Discretionary Bonus Yes
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