Position Start Date: October 14, 2024

Hybrid Work Environment: 40% in-office and up to 60% work-from-home, if desired. Must live within commutable distance from our home office.

Hours: Monday-Friday | 7:30am-4pm CT

Job Summary
Under general supervision, provides support and assistance to complete assigned job responsibilities consistent with department policy guidelines and procedures. Follows established procedures to perform routine tasks that are basic to intermediate in complexity, and receives general guidance and direction to perform a variety of non-routine tasks. Provides front line service support to our branch personnel with an emphasis on providing effective and consistent support through the processing of documents, answering questions through phone and emails. Partners with Asset Management Services (a division of Raymond James & Associates), to support the establishment of advisory and managed accounts. Every associate works both independently and within a team environment to achieve world class customer service.

Essential Duties and Responsibilities
• Performs a variety of operational tasks aimed at supporting Advisory and Managed account establishment and maintenance
• Answers calls and questions regarding Advisory and Managed accounts.
• Researches and provides resolution on basic departmental business issues.
• Maintains a variety of data files and records.
• Prepares letter, memos, and various documents.
• Monitors and handles e-mail and documents.
• Assists other team members as needed.
• Performs other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities
Knowledge of
• Operations and AMS systems.
• Basic customer operations and the financial industry.
• Basic accounting concepts and principles.
• Basic investment concepts, practices and procedures used in the securities industry

Skill in
• Interpersonal and communication (written and verbal) skills sufficient to interact with associates at all levels of the organization as well as financial advisors and branch personnel.
• Identifying and resolving operational issues and discrepancies in a fast-paced environment.
• Numerical aptitude and critical thinking sufficient to solve operational problems.
• Analyzing operational processes and identifying opportunities for improvement.
• Operating standard office equipment and using required software applications to produce correspondence, reports and electronic communication.

Ability to
• Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.
• Give high attention to small details.
• Demonstrate a high level of accuracy, efficiency, and flexibility in performing detailed transactional tasks.
• Stay organized with your workload which could involve multiday processes and/or time sensitive requests.
• Multitask to handle phones and processing.
• Effectively gather all relevant information in order to analyze, research, and resolve business issues in order to make decisions.
• Provide courteous, accurate, timely service when addressing client issues and transactions.
• Participate in on the job training and other learning activities to develop knowledge and understanding of FINRA and regulations regarding client accounts.
• Adhere to a schedule.

Educational/Previous Experience Requirements
Education/Previous Experience
• High School Diploma or equivalent and a minimum of two (2) years of experience in customer service or the financial services industry.
• OR ~
• Any equivalent combination of experience, education, and/or training approved by Human Resources.

Licenses/Certifications
• None required.

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm