Description

This leader will plan, develop, lead and execute global strategies for various digital initiatives and priorities focused on driving commercial outcomes from our digital portfolio.

Essential Responsibilities

• Create differentiation through new digital experiences and products that ultimately drive revenue growth and improvement in core customer experience. This includes global experiences across all customer segments including fedex.com and all digital interactions on the platform – account sign up, shipping, visibility (tracking), scheduling pickups, managing claims, digital invoicing, etc. Success measured by ease of use, lowering costs by increasing self service capabilities, account growth and new revenue streams.
• Manage a global team. Build, lead and inspire a matrixed, highly effective digital organization in a fast-paced, dynamic and intensely competitive industry. Drive high level of ownership/ accountability and productivity to deliver stellar business results.
• Responsible for customer driven design including digital experience design and end to end experience design.
• Responsible for the commercialization of data and digital platforms including monetizing data opportunities and launching the new fdx platform.
• Manage customer research/insights including measurement of customer experience architecture (e.g. global Net Promotor Score - NPS).
• Understand the changing customer needs and deliver a frictionless experience for internal and external customers.
• Leverage relationships throughout the enterprise and influence up and down the organization around new digital strategy needed for commercial growth.
• May assume additional areas of responsibility as needed.

Minimum Education

Bachelor's Degree/equivalent

Minimum Experience

Ten (10) years related B2B SaaS product and platform or go-to-market experience including demonstrated successful management experience. More advanced degrees may offset experience requirements. A related Master’s degree equals two (2) years experience.

Knowledge, Skills, and Abilities

Sound business judgment, strong business partner interface skills, proven leadership and results, excellent interpersonal, oral and written communication skills.

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details: Memphis, TN preferred; other US locations will be considered based on business need. Relocation assistance may be available based on business need.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Equal Employment Opportunity is the Law
• EEO is the Law Supplement
• Pay Transparency Policy
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)