Provides support services, including research for back office areas such as: payroll, human resources, expense reports, back office systems, and payments to vendors for employees. Problems typically are not routine and require analysis to understand. Under moderate supervision.

Essential Functions

Responds to employee's inquiries.
resolves more complex cases and escalates cases to the appropriate business area for resolution.
Acts as an escalation point for callers that need additional assistance.
Other operational tasks as assigned.
Enters employee data into various systems.
Accurately document calls while speaking with employees.
Mentors less experienced staff.
Perform other duties as assigned

Minimum Education

High school diploma/Ged.

Minimum Experience

Four (4) year experience in customer service, back Office information systems support, payroll or human resources.

Knowledge, Skills and Abilities

Excellent automated office systems, including word processing, spreadsheet and database programs.

Ability to work variable shifts

Strong verbal and written communication skills necessary to explain complex and/or confidential information.

Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

Knowledge of concepts, practices, policies and procedures related to Accounts Payable and Accounting.

Ability to mentor, coach and act as a knowledge resource to other employees.

Job Conditions

None

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details: This position will be in Memphis, Tennessee.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

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