The Digital Employee Experience team at FedEx is focused on transforming HR and business processes to enhance our global operations. The Manager of Digital Design will oversee a team responsible for driving the roll out strategy for the ServiceNow in the United States as well as the visual design of the unified employee portal, focusing on a holistic digital employee experience globally.

Description:

Manage team to develop strategies for and coordinates the conceptualization, planning, design, quality assurance, implementation and support of cross-divisional technology solutions collaborate with internal customers to provide services, such as: business expertise, requirements and application design, quality assurance, implementation support, application support, lifecycle management, decision support and software solutions, hosting, and planning. Creates the standards and practices for services provided and ensures standards and practices are followed by the department and internal customers.

Essential Functions:

Responsible for implementation of ServiceNow as a tool in the U.S. market
Design the digital employee experience for employees around the world to optimize employee engagement and productivity
Focus on automation and integrations of ServiceNow with other FedEx technologies
Define the visual strategy for the employee portal with a focus on a holistic digital employee experience
Collaborate with key stakeholders to design and implement design aspects across various domains
Manage a team of ServiceNow designers and administrator responsible for managing content and standards for a cross functional portal.
Provide training and support for content creators in line with defined standards
Monitor compliance within the portal
Benchmark and create best practice for the digital employee experience
Work with IT partners to understand platform enhancements and implementation tactics for continuous improvement related to the employee portal
Management responsibilities include, but are not limited to: hiring, terminations, coaching, skills development, recognition and rewards, performance management, staff productivity and develop and manage department budget.
Sets strategies for and coordinates the conceptualization, planning, design, quality assurance, implementation and support of cross-divisional technology solutions.
Collaborates with internal customers to provide services, such as: business expertise, requirements and application design, quality assurance, implementation support, application support, lifecycle management, decision support and software solutions, hosting, and planning.
Creates the standards and practices for services provided and ensures standards and practices are followed by the department and internal customers.
Perform other duties as assigned

Preferred Skills:

Excellent design, organization and planning skills
Strong human relations and communications skills
Understanding of business management and operational supply chain management
Strong executive presence and experience working with leadership

Domicile Information:

This position can be domiciled anywhere in the United States, or in Plano, TX, Memphis, TN, or Pittsburgh, PA.

The ability to work remotely within the United States may be available based on business need.

Minimum Education

Bachelor’s Degree in Human Resources Information Systems, Computer Data Processing, Computer Science, Human Resources Technology, statistics, math or other related field.

Minimum Experience

Five (5) years’ experience in HRIS, IT or other Information Systems (IS) experience including experience leading large projects

Knowledge, Skills and Abilities

Strong leadership, interpersonal, collaborative, planning and organization, collaborative, project management and communication skills.

Working knowledge of current industry trends and emerging technologies, coding languages, and human resources data.

Job Conditions

None

Preferred Qualifications:

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: U.S. Pay Range: $8,007.29/month - $14,413.11/month

Additional Details: Application Criteria: Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by July 26, 2024.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: