The Customer Solutions Peak Planning team engages FedEx sales, engineering, and operators to responsibly flex the FedEx network to meet our customers’ peak shipping needs while protecting the integrity of the network and service levels. The team is seeking a Supply Chain Advisor to support data analytics and customer forecasting, collaborate with Sales and customer teams to agree upon approved peak shipping forecasts and operating plans our largest surging eCommerce shippers, assist in maintaining the team’s databases and dashboards, and drive collaboration with partner teams across Federal Express Corporation.

Essential Functions

Provides supply chain thought leadership that supports the sales process and improves our ability to differentiate and add value to the overall solution and sales strategy for both new and existing customers.
Provides supply chain performance improvement recommendations related to cost, service, footprint, asset utilization, as well as overall network improvement.
Partners with sales to evaluate customer business needs and future trends to establish high-level strategy to execute supply chain improvements based on the services and capabilities offered by the entire enterprise.
Requires the application of innovative specialized/technical skill sets relevant to the role and objective of the department.
Works individually and leads peer and cross functional teams with internal/external customer interaction.
Mentors less sr. staff
Leads brainstorming, review and development of recommendations for highly complex sales/customer/corporate initiatives, recommending best methods.
Presents solutions to upper management.
Performs other duties as assigned.

Responsibilities Include:

Developing customer forecasts via Access, advanced Excel, SQL, SQL Server Mgt, or other analytical tools
Dashboard and visualization development and implementation including PowerBI
Relational database and user administration
Working closely with Sales and the customer team to align on peak forecast approvals and implement peak-specific operational tactics to support the increase in volume
Analyzing customer forecast requests considering business changes and recent volume trends
Presenting case for revised forecast to internal partners and customers when requests are not consistent with trends or capacity availability
Collaborating with local engineering and operations teams to develop and implement operational tactics to support peak volume increases
Providing system form design support for special customer operating scenarios
•Engaging with local engineering and operations teams to resolve unexpected operational support issues as they arise during the surge event
Preparing and leading customer-facing presentations in a concise and professional manner

Preferred Skills:

Experience in data retrieval, analytics, and visualization. Includes extracting, manipulating, and organizing raw data; analyzing data to make conclusions and draw actionable insights; and displaying data concisely in an easily digestible format
Advanced analytical skills, including forecasting, modeling, and analytical tool development
Forecasting experience via Access, advanced Excel with Power Query, SQL Server, or other analytical tools
Comfortable with using query and programming languages like SQL, Python, DAX, etc. to access, manage, clean, and manipulate data.
Experience with PowerBI or other business intelligence tools to aid in data modeling, visualization, and task automation
Ability to proactively identify and resolve customer peak shipping challenges.
Comfortable having challenging conversations with customers regarding planning and capacity constraints.
Strong written and verbal communication skills and high emotional intelligence to engage directly with customer teams for the company’s largest global shippers
eCommerce supply chain industry experience
Network optimization experience
Ability to plan and work on multiple high-visibility customer and/or internal assignments concurrently
Assumes responsibility with minimal supervision
Ability to easily adapt to changing priorities and timelines

Minimum Education

Bachelor's degree/equivalent in business or a related field.

Minimum Experience

Five (5) years related experience in designing, maintaining, and/or implementation of solutions to complex business situations. A related advanced degree may offset the related experience requirements.

Knowledge, Skills, and Abilities

Advanced and innovative application of skills with business software, spreadsheet applications, and project management principles.

Ability to plan and work on multiple assignments concurrently.

Ability to present solutions to senior leadership.

Excellent interpersonal, written, and oral communication skills, including presentation skills.

Preferred Qualifications:

Domicile: This position may be located anywhere within the contiguous United States.

Pay Transparency:

Pay:

Additional Details:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

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