Job Posting: Program Coordinator

Community Legal Center is seeking a Program Coordinator for our nonprofit law firm, located in Memphis, TN. We are seeking an individual who is fluent in both English and Spanish, highly organized, self-driven, and motivated, with the ability to identify solutions to issues as they arise.

JOB SUMMARY: The Program Coordinator works under the joint direction of the Director of the Immigrant Justice Program and the Lead Civil Staff Attorney to coordinate office services that include, but are not limited to: client intake procedures, record-keeping, and scheduling appointments. The Program Coordinator will also interpret/translate for Spanish speaking clients.

QUALIFICATIONS:

• Bilingual Spanish-English required. Must be able to read and write in English/Spanish fluently
• Two years of college or equivalent work experience
• Good written and verbal communication and advocacy skills in both Spanish and English
• Proficient in Google Suite, Word, Excel, and Power Point

DUTIES AND RESPONSIBILITIES:

• Operate and answer office switchboard to relay incoming calls, screen new clients and coordinate intake process, including for case type and program eligibility, and make appropriate referrals to other organizations
• Log and track all voicemails on client call log
• Schedule qualifying clients for clinics and other appointments
• Maintain office calendar
• Answer office intercom and redirect walk-up clients (people without appointments)
• Works with attorneys to translate documents and interpret conversations (English and Spanish) one to another to enable communication between attorney and clients
• Coordinate volunteers who speak Spanish to assist with translation of documents or other aid
• Accompany attorneys to court hearings as needed
• Work collaboratively with other office administrative staff
• Assist attorneys with client payments over the phone and/or in person
• Promote the Community Legal Center in the community
• Other duties as assigned

Job Type: Full Time, Monday through Friday 9am-5pm

Interested applicants should submit a cover letter and resume to Associate Executive Director Melissa McLean at melissam@clcmemphis.org