Responsibilities:

• Field incoming telephone calls and emails from customers, providing prompt and professional responses.

• Communicate with customers via telephone and email regarding products, order details, and order status.

• Assist customers with order tracking, shipment updates, and resolving concerns about delayed or missing packages.

• Handle customer inquiries regarding returns, exchanges, and refunds, ensuring compliance with company policies.

• Retrieve items from inventory to fulfill customer orders accurately and efficiently.

• Prepare shipments by securely packaging items and labeling them for delivery according to company and carrier standards.

• Document customer interactions, maintain records of issues, and update customer accounts as needed.

• Collaborate with warehouse staff and logistics teams to resolve order-related issues effectively.

Requirements:

• Must have call center experience and distribution center experience.

• Familiarity with order fulfillment, shipping processes, or inventory management is a plus.

• Ability to work efficiently in a fast-paced environment while maintaining attention to detail.

Shifts Available:

• Wednesday through Saturday: 12:00 PM - 10:30 PM CST

• Sunday through Wednesday: 12:00 PM - 10:30 PM CST

Benefits at AutoZone
AutoZone cares about people. That’s why AutoZone offers thoughtful benefits programs with one-on-one benefit guidance designed to improve AutoZoners’ physical, mental and financial wellbeing.
Some of these benefits include:
• Competitive pay and paid time off
• Unrivaled company culture
• Medical, dental, vision, life, and short- and long-term disability insurance options
• Health Savings and Flexible Spending Accounts with wellness rewards
• Exclusive Discounts and Perks, including AutoZone In-store discount
• 401(k) with Company match and Stock Purchase Plan
• AutoZoners Living Well Program for mental and physical health