Summary:
Product Manager, Digital Products is operationally focused on developing and managing digital products for AutoZone. The position is responsible for monitoring, managing, maintaining systems and features within a wide spectrum of AutoZone’s digital products and properties. This person will be responsible for the functional definition and requirements and the operations of digital systems. Strong domain knowledge utilizing functional and technical skills to support customers, resolve problems, provide training as required, functional/technical requirements gathering, documentation, estimation, planning and project management. This position will have responsibilities for managing the end-user experience across AutoZone’s digital channels. Must be a motivated problem solver with a solid understanding of consumer-facing digital products and be comfortable converting strategic concepts into tangible requirements.
Responsibilities:
Will work under the direction of the Senior Manager / Director of Digital Products
Convert strategic ideas into actionable tactics aimed at improving the customer experience across digital channels
Lead and communicate the execution of the strategy and the product and program initiatives.
Prioritize program scope by building consensuses within and outside the digital teams.
Own and manage portions of the business / product pillar
Be the business catalyst for the area of the business
Oversee and approve business analysis, use cases, business cases and sales planning processes.
Establish go to market plans for new product/ program launches to include ongoing support, sales, marketing, operational processes.
Understands the enterprise digital systems leveraging technology across the entire channel.
Establish and monitor KPIs to drive goals and objectives.
Become familiar with the latest technologies and trends in digital commerce. Leverage these to accomplish business and technical goals
Interact with multiple levels within the organization and communicate company goals to external organizations
Partner with stakeholders from different functional areas to understand their business needs and how it impacts the ongoing development and operation of digital products
Communicate with leadership inside and outside the department on roadmap deliverables, product stability and performance metrics
Act as the voice of the customer among development team to consistently maximize the value delivered to end users
Partner with stakeholders to understand cross-functional priorities and dependencies as they relate to relevant feature sets
Work closely with cross-functional teams (UX, IT, Analytics, QA, Marketing) to ensure delivery of quality enhancements and feature sets that meet the complex needs of customers
Partner closely with other Digital Product Owners and Digital Product Management team
Write, prioritize and manage all product user stories
Properly articulate and document user story acceptance criteria
Prioritize program scope and backlog based on agile methodology
Manage and approve business analysis/use cases
Analyze usability, market research, competition, KPIs, trends and technology for opportunities to be a champion for the customer and drive incremental sales growth
Manage experimentation lifecycle, cross-functional product test planning and optimization test results communication
Establish and monitor KPIs to drive goals and objectives
Become familiar with the latest technologies and trends in digital commerce
Direct report responsibilities
Manage teams across geographies
Manage relationships with some vendors and third parties
Skills and Requirements:
Bachelor’s degree in MIS, Business or Technology; Master’s degree preferred
Minimum of 5 - 7 years of experience in Digital Commerce / Technology, leading management of digital products and projects
Expert business case analysis, planning, change management and presentation skills
Superior verbal and written communication, interpersonal and organizational skills
Expertise in technology and experience working on technology projects, creating functional requirements, and use cases for the development and architecture teams.
Experience in agile environment preferred
Experience with a/b testing and site optimization preferred
Superior verbal and written communication, interpersonal and organizational skills
Strong understanding of the business and stakeholder needs
Strong business analysis skills
Proven experience in translating strategy into tactical execution
Proven experience working with and managing geographically distributed teams
Benefits at AutoZone
AutoZone cares about people. That’s why AutoZone offers thoughtful benefits programs designed to improve AutoZoners’ physical, mental and financial wellbeing. Some of these benefits include:
- Competitive pay and time off
- Unrivaled company culture
- Medical, dental, vision, life, and short- and long-term disability insurance options
- 401(k) with Company match and Stock Purchase Plan
- Mental and physical wellbeing programs
- Opportunities for career growth and tuition reimbursement
Eligibility and waiting period requirements may apply. Learn more about all that AutoZone has to offer on careers.autozone.com.
An ONLINE APPLICATION is REQUIRED. Click the Apply button to complete your application. For step-by-step instructions on how to apply visit careers.autozone.com/candidateresources