Position Summary

Responsible for setting and executing the strategy for site experience (user experience and interface design as well as the enterprise design system) for our online sites and mobile apps.

Lead a team of UX/UI professionals tasked with designing sales driving and engaging user centric website experiences that balance business and technology.

Plays a strategic role in developing the vision and delivering detailed designs along with stewarding the team's work through ideation, approval and final execution

Stays current with leading digital experience trends across retail and brings a long term strategic vision for how AutoZone can align with existing and new experience best practices.

Cross functionally assists in supporting the user experience for digitally connected capabilities across our business (AutoZone Pro, Znet, Store Systems, etc.).

Fosters a strong problem-solving environment that drives new and unique user experiences

Owns, evolves and drives the strategy for our Enterprise Design System.

Ensures we have a consistent and best of breed digital experience for our customers as they journey across our channels and touchpoints.

Partners closely with the Director of Digital Products, enterprise-wide Product Owners and IT as well as Marketing and key stakeholders throughout the organization including Merchandising and Retail Operations.

Leads our User Experience Research Group which conducts useability tests on our sites, apps and other channels as requested.

Establishes a strong point of view on and stays current on evolving digital user experience standards across retail and other verticals.

Prioritize and drives various work streams and holds the team and external partners accountable for delivery.

Key Responsibilities

Demonstrates and delivers creative and effective thought leadership for the team.

Leads functional team by providing clarity of vision and expectations; role modeling effective coaching and performance feedback, prioritizing resources and facilitating alignment of the team.

Develops and executes a strong talent management plan including talent assessment, selection, empowerment, coaching, upskilling, and training, motivation and retention of top talent; builds and develops succession plans and pipeline of talent.

Cultivates employee engagement and positive employee relations environment through inspiring leadership, robust and regular employee communications, reward and recognition culture, and focused employee development.

Employs a diverse and creative communications framework to align employees and generate understanding and commitment to achieving the business plan.

Education and/or Experience

Requirements:

Must have a strong customer focused background.

Has a strong strategic mindset that anchors to our design system and customer first culture.

Experience developing successful digital strategies and roadmaps.

Must have experience working in an Agile digital environment.

Must have experience with the latest design tools (Zeplin, Sketch, Abstract, Figma) and collaborative product and development applications and tracking tools (Jira).

Must have experience working with an established omni-channel retailer or direct to consumer business, preferably within an omni-channel, multi-branded and multi-national environment.

Proven experience leading digital and ecommerce teams and strategy with accelerated growth.

Must have deep understanding and hands-on experience with product ownership, agile process, research, digital design principles, journey mapping, and front-end consumer best practices.

Experience working with and partnering with outside agencies.

Experience leading experience design, interaction, development or product teams.

Quick study of complex problems and a highly organized approach to finding high impact solutions.

Experience managing relationships with 3rd party vendors and service providers.

Strong management and leadership experience.

Strong design and creative leadership required.

Strong documentation skills with a high attention detail.

Specialty retail experience is preferred.

Ability to work actively with a dispersed worldwide team and cross-functionally to solve issues and/or create opportunities.

Strong dynamic team leader and mentor.

Team player with a collaborative approach who shares success.

Ability to recruit and retain top tier digital talent.

Excellent interpersonal and presentation skills with a commitment to empowerment.

Excellent management and communication skills, both written and oral, to synthesize key issues, develop strategies and process, communicate and persuade others.

Experience:

• 7+ years of leadership experience in ecommerce, marketing, product ownership, digital design.
• 2-3 years of prior Director or Senior Manger level experience required leading individual contributors and managers.
• Cross-functional team leadership that ladders up to a larger unified vision is a must.

Education:

• Bachelor’s Degree in eCommerce, Design, Communication, Fine Arts, Marketing, Business, Technology or equivalent required; MBA preferred.

Certificates, Licenses, and Registrations

Recognized design certification, Post graduate Degree in UX/UI, Visual Design or User Behavior