Job Description

The National Accounts A/R Representative will be responsible for working with multi-unit customers in resolving complex commercial cred/billing/collection customer issues and disputes billing or default issues and improving Data Sales Outstanding (DSO). A successful candidate will use analytical methods to report to management any trends affecting AutoZone commercial customers. In addition, the candidate will take actions necessary to resolve national account billing issues or inquiries to collect past due balances.

Key Responsibilities

· Work directly with AutoZone national sales management, outside vendors, and AutoZone commercial customer management to reconcile accounts receivable problems and insure accounts remain in good standing.

· Research and respond to all customers written and verbal request and questions regarding invoices, statements, and general billing questions.

· Provide management with visibility to customer solvency and credit worthiness.

· Develop and run queries to maintain constant oversight of national account aging.

· Identify process and procedure issues and make recommendations for improvement.

· Handle all accounts associated with an issue or dispute to ultimately provide the customer with one point of contact in clearing up the account(s).

· Answer all incoming calls; provide customers with any requested information regarding their account such as invoice/statement requests, balance information, payment information and other general account information.

Education and/or Experience

· Associate Degree in Accounting, Business or related field preferred

· 0-3 years of experience in account management for a large organization

· Great verbal communication, negotiation skills, strong research and analysis skills.

· Strong interpersonal skills with proven dispute resolution ability.

· Advanced computer skills including MS Word, Excel, PowerPoint, and the use of data sources to gather required information for analysis and reporting.

Benefits at AutoZone

AutoZone cares about people. That’s why AutoZone offers thoughtful benefits programs with one-on-one benefit guidance designed to improve AutoZoners’ physical, mental and financial wellbeing.

Some of these benefits include:

· Competitive pay and paid time off

· Unrivaled company culture

· Medical, dental, vision, life, and short- and long-term disability insurance options

· Health Savings and Flexible Spending Accounts with wellness rewards

· Exclusive Discounts and Perks, including AutoZone In-store discount

· 401(k) with Company match and Stock Purchase Plan

· AutoZoners Living Well Program for mental and physical health

· Opportunities for career growth and tuition reimbursement

Eligibility and waiting period requirements may apply; benefits for Autozoners in Puerto Rico, Hawaii or the U.S. Virgin Islands may differ. Learn more about all that AutoZone has to offer at careers.autozone.com