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IT Manager Marketing

AutoZone

AutoZone

Marketing & Communications, IT
Memphis, TN, USA · United States
Posted on Tuesday, July 9, 2024

Summary:

AutoZone is seeking an IT Manager to lead the IT Marketing team. Our team is responsible for building a unified and consistent customer experience across all channels for capturing customer profiles and interactions; providing predictive advice, enhanced notifications, and personalized recommendations tailored to unique customer experience using AI/ML-based recommendations and by integrating with third-party Marketing & analytics platforms.

You'll need to think hard about customer experience, database transactions, performance, stability, metrics, and what it takes to move fast and iterate in a world full of sensitive customer profile data. It's an exciting and fun environment with the opportunity to have an effect at AutoZone-sized scale.

Responsibilities:

  • Manage the team responsible for designing, building, implementing, and supporting Marketing applications and tools.
  • Understands the systems/applications that his/her team develops technologically/functionally, aligns with a technical roadmap of the department & AutoZone, works with the team to continuously inspect the current state, and brings innovative ideas to improve. Also review and make sure the architecture/design decisions by the team are in alignment to AutoZone standards considering performance, scalability, resiliency, etc.
  • Demonstrated experience in leading and managing a team of IT professionals, fostering a collaborative and inclusive work environment.
  • Develops technical talent and leadership capabilities in team members and ensures a highly motivated team through coaching and mentoring focusing on accountability & ownership.
  • Oversees the scheduling, control, and progress of system design, development, and installation activities.
  • Develops trusted and open relationships with key business partners at Manager and Director levels and works closely with and manages vendor partner relationships.
  • Manage and maintain relationships with external vendors and service providers.
  • Coordinates between internal and external resources, ensuring effective communication between all groups and individuals involved in projects.
  • Leads all projects under the rules and guidelines of the Project Management Office (PMO). Ensures all PMO documentation is produced to high standards.
  • Oversees project financials and ensures adherence to AutoZone’s fiscal policies.

Requirements:

  • Bachelor's degree in Computer Science or related field
  • Typically requires seven to ten years’ experience based on consistently demonstrated capabilities.
  • Demonstrated experience in IT leadership.
  • Excellent written and verbal communication, presentation, problem-solving and analytical skills, including the ability to effectively communicate complex technical concepts and designs to a broad range of people.
  • Understanding of building core business layer of an application, designing for change and scalability, and building domain-centric modern service APIs
  • Knowledge of software development frameworks used for the development of Marketing applications and working with MarTech vendor integrations is a plus.
  • Willingness to learn and adapt to changing business and technology landscapes.
  • Must be a team player with great interpersonal and communication skills; time-management skills are critical.
  • Advanced problem solving, domain technical and analytical skills
  • Demonstrated experience in teaching, coaching, and mentoring team members to create a high performing team.
  • Committed to the code quality and coaching engineers to improve quality of existing codebases.
  • The ability to gain acceptance and win the confidence and cooperation of business partners is critical.
  • Strong experience in using Agile (Scrum / Kanban / SAFe) project development methodologies.
  • Must have a contagious work ethic; including high sense of urgency to resolve issues quickly, creatively and efficiently.

Benefits at AutoZone

AutoZone cares about people. That’s why AutoZone offers thoughtful benefits programs designed to improve AutoZoners’ physical, mental and financial wellbeing. Some of these benefits include:

  • Competitive pay and time off
  • Unrivaled company culture
  • Medical, dental, vision, life, and short- and long-term disability insurance options
  • 401(k) with Company match and Stock Purchase Plan
  • Mental and physical wellbeing programs
  • Opportunities for career growth and tuition reimbursement

Eligibility and waiting period requirements may apply. Learn more about all that AutoZone has to offer on careers.autozone.com.

An ONLINE APPLICATION is REQUIRED. Click the Apply button to complete your application. For step-by-step instructions on how to apply visit careers.autozone.com/candidateresources