The Care Specialist is a key role in AutoZone that extends AZO’s pledge and values of Cares About People. This position is responsible for making initial contact with injured AutoZoners to ensure that the wellbeing of our most important assets, our AutoZoners, are directed to receive proper medical care. This position will deliver the expectations required of the injured workers responsibility as well as provide contact information for team members. This role must establish a clear channel for communication acting as the liaison between internal and external partners to facilitate appropriate job placement.
Additionally, this position will review Auto Liability first reports of incident to make initial contact with claimants involved in motor vehicle collisions to convey the process expectations and provide appropriate contact information for the timely handling of their claim.
Responsibilities
Establishes initial contact to relay the claim process to the injured AutoZone employee or Third-Party Claimant of what to expect and who the appropriate parties are to ensure proper care and that their information has been passed along to the TPA (third party claim administer).
Establishes additional follow-up contact to ensure that the employee Workers’ Compensation case is being processed in a timely fashion and there are no outstanding issues that need to be resolved for either the employee or AutoZone.
Provides information to AutoZone’s Work Comp or Liability team members of potential problems or issues that need to be addressed.
Act as liaison between the TPA, HR, EH&S, Legal, Payroll, Benefits, employees, and other departments/systems as appropriate
Establishes positive rapport with AutoZoner or claimants with the goal of facilitating timely and appropriate return to work.
Experience in managing complex Return to Work cases through early identification of Return-to-Work barriers and implementation of effective strategies.
Upon resolution of the claim, conduct a follow-up survey with the injured AutoZoner to see if there are any opportunities for process improvement.
Review first report of injury claims for determination of whether claim presents high exposure potential for the company
Maintains reports for tracking return to work activities and outcome of claims
Create, run and monitor Period usage reports/metrics
Assists with identifying and recommending efficiencies through technology. Assisting in the initial process of Pharmacy Benefit Management and internal Workers’ Compensation information for field.
Directly responsible for reduction of lost workdays and reduction of TTD payments.
Experience
Two to Three Years experience in Workers Compensation claim or in leave administration focus of job accommodations for work related restrictions; or prior experience with administration of disability claims and job analysis
Prior experience in a leadership capacity
Excellent written and verbal communication skills
Must be able to work independently with minimal supervision
Ability to analyze, problem solve, organize and manage multiple priorities, and effectively follow up in a fast-paced environment
Experience in Microsoft Office, Outlook, Microsoft Teams, claims systems and RMIS
Benefits at AutoZone
AutoZone cares about people. That’s why AutoZone offers thoughtful benefits programs with one-on-one benefit guidance designed to improve AutoZoners’ physical, mental and financial wellbeing.
Some of these benefits include:
- Competitive pay and paid time off
- Unrivaled company culture
- Medical, dental, vision, life, and short- and long-term disability insurance options
- Health Savings and Flexible Spending Accounts with wellness rewards
- Exclusive Discounts and Perks, including AutoZone In-store discount
- 401(k) with Company match and Stock Purchase Plan
- AutoZoners Living Well Program for mental and physical health
- Opportunities for career growth and tuition reimbursement
Eligibility and waiting period requirements may apply; benefits for Autozoners in Puerto Rico, Hawaii or the U.S. Virgin Islands may differ. Learn more about all that AutoZone has to offer at careers.autozone.com