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Systems Specialist (Network Support)

AutoZone

AutoZone

Customer Service
Enid, OK, USA · Memphis, TN, USA · United States
Posted on Saturday, June 15, 2024

The Systems Specialist in this role will be operationally focused and monitor and maintain SDWAN and RF network support for AutoZone’s 6000+ US stores. This includes applying domain knowledge, technical, troubleshooting and customer service skills to support the stores, resolve problems, provide updates to fellow team members and field management teams as required.

What Your Day Will Look Like:

Provide SDWAN network support to AutoZone’s 6300+ US based stores / provide support on telephony related issues (vendor hosted Cisco Call Manager)

Provide RF network support to AutoZone’s 6300+ US based stores.

Provide proactive support utilizing various network monitoring tools, ticket history, and analytical tools.

Review ticket backlog, resolve tickets per SLA metrics.

Provide superior customer service by effectively handling inbound contacts for network connectivity and telephony related items (phone calls / emails / trouble tickets), performing troubleshooting to resolve the issue, opening tickets with wireless and Broadband carriers, and tracking issues through to resolution.

Interact with AutoZone store personnel to assist with troubleshooting.

Regularly maintains, upgrades, and supports existing systems to ensure operational stability for business groups.

What We Will Need to See:

Associate degree preferred, or a high school diploma or equivalent (G.E.D.), or equivalent formal training program with specialized training and one to two years’ experience required.

Hands on experience with Cisco’s SDWAN networking technology, Cisco CCNA certification a plus.

Hands on experience with Cisco’s Call Manager telephony platform

Hands on experience with support large scale, distributed wifi networks, preferably Meraki based.

Knowledge of MS Office with strong Excel skills.

Solid problem solving, relevant domain and analytical skills.

Able to perform tasks with little or no supervision.

Superior customer service skills. Must be able to interact with non-technical resources to resolve issues.

Benefits at AutoZone

AutoZone cares about people. That’s why AutoZone offers thoughtful benefits programs designed to improve AutoZoners’ physical, mental and financial wellbeing. Some of these benefits include:

  • Competitive pay and time off
  • Unrivaled company culture
  • Medical, dental, vision, life, and short- and long-term disability insurance options
  • 401(k) with Company match and Stock Purchase Plan
  • Mental and physical wellbeing programs
  • Opportunities for career growth and tuition reimbursement

Eligibility and waiting period requirements may apply. Learn more about all that AutoZone has to offer on careers.autozone.com.

An ONLINE APPLICATION is REQUIRED. Click the Apply button to complete your application. For step-by-step instructions on how to apply visit careers.autozone.com